Caregiver Support

Even if you're a family member, your loved one will first need to give us permission for you to access their health plan information to make decisions on their behalf.

Download our authorization form, or your loved one can log in to request authorization online.

We offer tools to help locate participating providers, connect with care, and make informed health decisions.

• Find a doctor, provider, or facility
• Virtual care helps connect you to health professionals via telephone, email, or video chat
• Estimate medical costs to help plan for common treatments and procedures

We’re here to help manage your loved one’s health with personalized support and guidance. With Wellframe, eligible members can receive support and care at no additional cost.

• Access our care management team, including registered dieticians, nurses, social workers, and health advocates
• Directly connect and text with a care manager for guidance and answers

Log in to your member account for more information and an access code.

Enjoy the convenience of filling your loved one's prescriptions online or by phone and having them delivered right to their home. Save up to 33% and order up to a 90-day supply of medication at one time.

Learn about the importance of home delivery for prescriptions*

*Available to eligible members

Advance care planning is a process for communicating your wishes for future medical care if you are unable to make your own decisions.

• All adults 18 and older should have a conversation with loved ones and complete a health care proxy.
• Individuals with advanced illness, including advanced frailty, should talk with a trusted physician, nurse practitioner, or physician assistant to complete a medical orders for life-sustaining-treatment (MOLST) document. This document outlines medical orders for end-of-life care to be followed in all settings.

Additional advance care planning resources are available from the New York State Department of Health.