We’re Here for You

Have specific questions about your health plan and benefits?

Customer Care can be reached by calling the number on the back of your member card. At this time, Customer Care is only available by phone. Please see our Call UsCall Us page for information about hours of operation.

Visit us if you need help enrolling in a health plan.

We understand that sometimes it’s hard to know where to start when it comes to coverage; that’s where our local team can help. Walk-ins are welcome.

Buffalo Resource Center
205 Park Club Lane
Buffalo, NY 14221
Monday - Friday 9:00 a.m. - 4:30 p.m.
(716) 847-1480

Jamestown Resource Center
103 W 3rd Street
Jamestown, NY 14701
Monday – Friday 9:00 a.m. – 4:30 p.m.
(716) 488-0088

Need to pay a bill?  You can always pay your bill online, by phone, by mail, or at one of our secure drop boxes at the Resource Centers listed above. Visit our Member Bill Pay Options page for more information.